Cryptocurrency prices: Buy or sell with the lowest fee!

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Frequently asked questions

Learn how the Bitcoin Store platform works

How to buy cryptocurrency?

On the Bitcoin Store platform, you can easily buy more than 130 cryptocurrencies at the current exchange rate and with the lowest commission.

First, you need to create and verify your account on the Bitcoin Store cryptocurrency trading platform to get full access.

After successful verification, you can make a deposit (in HRK or EUR) to your Bitcoin Store Wallet.

Supported payment methods for deposit are:
  • Credit card payment (VISA, Mastercard)
  • internet or mobile banking
  • bank transfer
  • payment slip
  • cash payment in Bitcoin Store exchange offices

Once we receive your payment, funds will be available on your Bitcoin Store Wallet and then you can make a cryptocurrency purchase.

How to sell cryptocurrency?

On the Bitcoin Store platform, you can easily sell more than 130 cryptocurrencies from our offer at the current exchange rate.

You can instantly sell cryptocurrencies that are stored on your Bitcoin Store Wallet.

Cryptocurrency stored on personal wallets such as Exodus, TrustWallet, Ledger, Treasury, etc., or on various trading platforms must be transferred to your Bitcoin Store Wallet before selling.

Once the transfer is successful you can sell your cryptocurrency. You can choose to withdraw the funds directly to your bank account (SEPA) or keep the funds on your Bitcoin Store Wallet to use for the future cryptocurrency purchases.

What is Bitcoin Store Wallet?

Bitcoin Store Wallet is a digital wallet used to securely store cryptocurrencies on the Bitcoin Store platform.

All registered and verified users gain access to the Bitcoin Store Wallet, where they can store more than 130 cryptocurrencies, including fiat currencies HRK and EUR.

A digital wallet allows you to receive and send cryptocurrencies from one to another, or to monitor your investments in real-time.

Also, Bitcoin Store Wallet can be used to deposit and withdraw funds (HRK or EUR) to your Bitcoin Store account.

How to receive cryptocurrencies on Bitcoin Store Wallet?

You can receive more than 130 cryptocurrencies on your Bitcoin Store Wallet. To transfer cryptocurrencies from another wallet to Bitcoin Store Wallet follow these steps:

  1. Log in to your Bitcoin Store account and click on the Bitcoin Store Wallet.
  2. Click on Deposit.
  3. Select the cryptocurrency you want to receive.
  4. Enter the quantity you want to deposit.
  5. A window with the QR code, deposit address, and the amount of crypto will appear.
  6. After sending the cryptocurrency from your wallet, click "Confirm payment".
  7. The cryptocurrency will be available on your Bitcoin Store Wallet within an hour.

How to send cryptocurrencies from Bitcoin Store Wallet?

You can easily send all your cryptocurrencies bought on the Bitcoin Store platform to any other wallet. All you need is to enter the address of the wallet you would like to send the cryptocurrencies to.

Steps to send cryptocurrencies from Bitcoin Store Wallet to another wallet:

  1. Log in to your Bitcoin Store account and click on the Bitcoin Store Wallet (your cryptocurrency balance will be displayed there).
  2. Click on the cryptocurrency and select Send.
  3. Enter the deposit address of your digital wallet (*make sure that your wallet address is correct. cryptocurrency transfers can+t be canceled or revoked).
  4. Enter the amount of cryptocurrency you want to send.
  5. Confirm the transaction on your Bitcoin Store Wallet and your Email address (*Bitcoin Store will send you a confirmation mail to your Email).

*Note - For transfers of cryptocurrencies to personal wallets, it is necessary to pay a withdrawal fee. The fee will be shown to you in the process.

You can view cryptocurrency withdrawal fees here.

What is a guaranteed exchange rate and how to get it?

Every verified user of the Bitcoin Store platform has a guaranteed exchange rate for buying and selling cryptocurrencies.

As a verified user, when you request to buy or sell cryptocurrencies, after entering the preferred amount, you will be shown the current exchange rate. Your transaction will be instantly processed at that exact rate after you confirm it.

Users who are not registered or verified on the Bitcoin Store platform will receive the exchange rate for buying crypto only after payment was successfully received. The same rules apply when selling cryptocurrencies. The user will get the rate after the cryptocurrency transfer was completed.

What is the commission/fee when buying or selling cryptocurrencies?

The Bitcoin Store does not charge a commission when buying or selling cryptocurrencies. 

Cryptocurrencies can be bought or sold only at their buying or selling rate.

The Bitcoin store exchange rate can vary by 1% to 5% compared to the rates of world cryptocurrency exchanges.

When selling cryptocurrencies and withdrawing FIAT, Bitcoin Store will send you the amount only in HRK (Croatian Kuna).

Check the current exchange rate for transactions via bank transfers here.

For the conversion of Euro into Kuna, Bitcoin Store uses the CNB (Croatian National Bank) middle exchange rate. The exchange rate may change due to the required quantity when placing an order.

The exchange rate for non-cash transactions is more favorable than the exchange rate for cash transactions due to the cost of cash handling.

The exchange rate for cash transactions is visible in exchange offices and it changes in real-time.

You can also get the exchange rate for non-cash transactions in Bitcoin Store exchange offices if you tell our staff specifically that you want to make a bank payment or withdrawal.

What is the average transaction processing time?

Payment made by SEPA bank transferinternet or mobile banking can take up to 1 working day. 
Usually, it takes about 3 hours to receive your payment, but the processing time will mostly depend on your bank.
Credit card (VISA, Mastercard) payments are instant.

The speed of deposit or withdrawal of cryptocurrencies depends on:
  • the blockchain network (through which cryptocurrencies are transferred)
  • traffic in the network (number of transactions in a single network)
  • type of wallets used for sending the cryptocurrencies

It takes approximately an hour (after the transaction) for cryptocurrencies to be visible on your wallet.

Cryptocurrency buying and selling process via the Bitcoin Store Wallet is instant for verified users.

What payment methods do you support?

Bitcoin store supports EUR or HRK fiat deposits via:

  • Bank transfer (SEPA bank transfer)
  • Credit card (VISA, Mastercard)
  • Cash payment (in stores)
  • Internet and mobile banking
  • Transferwise, Revolut

*Note - entering “Reference number” within the Reference field is mandatory.

Why is Bitcoin Store a safe and reliable cryptocurrency trading platform?

Bitcoin Store is a safe and regulated platform for buying, selling, or storing cryptocurrencies. It was founded in 2013, and since then it has been operating in Croatia and across Europe.

The protection of all users and their assets is our number one priority, which is why we apply the highest security and KYC standards and operate in accordance with all laws and financial regulations.

Digital Assets d.o.o. is the company that owns the Bitcoin Store platform and brand. The company complies with all laws of the Republic of Croatia and the European Union and is licensed to provide cryptocurrency trading services.

As a licensed and regulated cryptocurrency exchange Digital Assets d.o.o. has implemented a set of regulatory requirements in relation to anti-money laundering and combating the financing of terrorism (AML/CFT).

6 reasons why Bitcoin Store is a safe and reliable crypto trading platform:
  • The most favorable exchange rate for selling/buying cryptocurrencies
  • Offering more than 130 cryptocurrencies for trading
  • More than 50,000 satisfied users and customers
  • A simple platform for beginners in investing or trading cryptocurrencies
  • Physical stores in Zagreb and Split
  • Cryptocurrency trading app available on iOS and Android

What determines the increase or decrease of cryptocurrency prices?

There are several factors that determine the price of a cryptocurrency:
  • the amount of a particular cryptocurrency in circulation
  • supply and demand
  • availability on crypto exchanges exchanges
  • the technology that drives the cryptocurrency
  • political regulations, state laws
  • the level of mass adoption of a particular cryptocurrency

Some cryptocurrencies, for example, will never reach the value of Bitcoin. The reason for this is the total amount of coins in circulation. Some cryptocurrencies have more than 100 billion coins in circulation. A large amount of coins in circulation usually means that the price of a single coin goes around €1.

However, this doesn’t mean that investors can’t take profits out of these cryptocurrencies. As the entire cryptocurrency market grows, so do all other cryptocurrencies. If the market grows, the initial price of €1 can reach €2.

What is the cheapest cryptocurrency?

The value of cryptocurrencies depends on many factors and it is important to emphasize that the difference between "cheap" and "expensive" cryptocurrencies primarily refers to the total number of certain cryptocurrencies in circulation.

Just because a cryptocurrency is cheap doesn’t necessarily mean it will ever reach the price of Bitcoin.

Market conditions also dictate the price of all cryptocurrencies.

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