Frequently Asked Questions about crypto

Learn all the information about cryptocurrencies and how to trade using Bitcoin Store platform.

Bitcoin Store Platform

Where can I check the current cryptocurrency exchange rate?

You can check the real-time cryptocurrency exchange rate (24/7) by clicking on the Prices page on the official Bitcoin Store website.
The exchange rate is updated every second following global markets, so you can get an instant insight into the price ratio of BTC / EUR and other cryptocurrencies.
The buying or selling rate will be specified during the cryptocurrency buying - selling process.
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What do I need in order to buy or sell cryptocurrency with cash?

If you want to buy a cryptocurrency with cash in the Bitcoin Store exchange office, you need to prepare:
  • money for payment (cash in HRK).
  • address of the wallet where the purchased cryptocurrency will be sent (it is recommended to have wallet address in digital form, e.g. QR code).

*Note - All transactions from HRK 15000.00 and larger require identity confirmation in the exchange office (via ID card).

If you want to sell cryptocurrencies for cash in the Bitcoin Store exchange office, you need to prepare:
  • a wallet where your cryptocurrencies are stored.
  • at the moment of selling, you need to send the cryptocurrency to the address given to you by a store employee.

The cash will be paid out upon successful receipt of the cryptocurrency.

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How to earn with the Bitcoin Store referral program?

With the referral program, you can earn 20% of the Bitcoin Store fees for all transactions of every user that registered through your referral link.

How does the Bitcoin Store referral program work?

Every registered Bitcoin Store user has access to its unique referral link.

For each user who comes to our website via your referral link and successfully completes a transaction, you will earn 20% of the Bitcoin Store fees for that transaction.

For each user who comes to our website via your referral link and creates an account, you will earn 20% of the Bitcoin Store fees for that transaction and all future transactions of that particular user in the next two years.

Your referral earnings will be added to your Bitcoin Store account within 24 hours of the successful transaction.

Participation in the program is free and the number of recommendations is unlimited.

Bitcoin Store reserves the right to change the rules of the referral program.

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Can I buy cryptocurrencies via the company?

Yes. You can buy cryptocurrencies on the Bitcoin Store platform via the company. To do that you need to register on the Bitcoin Store platform as a Business account.

You can start trading cryptocurrencies as a company only after the account was verified by a person authorized to represent the company.

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How can companies and small businesses start accepting cryptocurrencies?

Bitcoin Store Merchant is a service that enables companies, service providers and other legal entities to receive payments in cryptocurrencies such as Bitcoin or Ethereum.

Bitcoin Store Merchant is simple to use. It does not require special devices or advanced cryptocurrency knowledge.

In order to start accepting crypto with your business please contact us at info@bitcoin-store.hr or call us at +385 21 209 851.

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How to protect yourself from scams?

The best way to protect yourself from scams is through constant education and due diligence.

The most common scams nowadays include unknown people who present themselves as “brokers”. They persuade other people to invest in cryptocurrencies by offering them a quick return of investment.

In reality, fake brokers want to get access to your personal information and money for their own benefit. 

Also, many investment-related websites, while looking legit at first, are actually phishing sites designed to steal your personal information and money.

If you are a beginner in cryptocurrency trading, the first thing you need to do is your own due diligence. Learning which platforms are secure and licensed to trade cryptocurrencies is mandatory.

Always follow updates and warnings issued by Financial regulatory agencies. 

*Note - Never share your personal information over the phone with people who might sound suspicious, or on suspicious websites. 

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Do I need to pay tax on cryptocurrencies?

There is no unique policy in taxing cryptocurrency.

The rules for paying a tax on cryptocurrencies may be different for each country.

This depends on how the laws of each country define cryptocurrency, and what type of tax system is utilized in the particular country. Some countries have flexible regulations on cryptocurrency, while some treat it as a source of income you have to report.

Right now, most countries recognize cryptocurrencies as digital assets or property, which attracts capital gains. This is why you will probably have to pay some sort of income tax or tax on capital gains in the country where you reside.

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How to buy cryptocurrency?

On the Bitcoin Store platform, you can easily buy more than 130 cryptocurrencies at the current exchange rate and with the lowest commission.

First, you need to create and verify your account on the Bitcoin Store cryptocurrency trading platform to get full access.

After successful verification, you can make a deposit (in HRK or EUR) to your Bitcoin Store Wallet.

Supported payment methods for deposit are:
  • internet or mobile banking
  • bank transfer
  • payment slip
  • cash payment in Bitcoin Store exchange offices

Once we receive your payment, funds to purchase cryptocurrencies will be available on your Bitcoin Store Wallet and you can start purchasing cryptocurrencies.

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What is Bitcoin Store Wallet mobile app?

Bitcoin Store Wallet is the first Croatian mobile application for secure purchasesale, and storage of cryptocurrencies. You can download the app on all Android and iOS devices.

Trade crypto with your smartphone or make a deposit or withdrawal in a few simple steps.
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How to sell cryptocurrency?

On the Bitcoin Store platform, you can easily sell more than 130 cryptocurrencies from our offer at the current exchange rate.

You can instantly sell cryptocurrencies that are stored on your Bitcoin Store Wallet.

Cryptocurrency stored on personal wallets such as Exodus, TrustWallet, Ledger, Treasury, etc., or on various trading platforms must be transferred to your Bitcoin Store Wallet before selling.

Once the transfer is successful you can sell your cryptocurrency. You can withdraw the funds directly to your bank account or keep them on your Bitcoin Store Wallet and use them for future cryptocurrency purchases.

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What is Bitcoin Store Wallet?

Bitcoin Store Wallet is a digital wallet used to securely store cryptocurrencies on the Bitcoin Store platform.

All registered and verified users gain access to the Bitcoin Store Wallet, where they can store more than 130 cryptocurrencies, including fiat currencies HRK and EUR.

A digital wallet allows you to receive and send cryptocurrencies from one to another, or to monitor your investments in real-time.

Also, Bitcoin Store Wallet can be used to deposit and withdraw funds (HRK or EUR) to your Bitcoin Store account.

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What is 2FA (two-factor authentication) Bitcoin Store account protection?

At Bitcoin Store, we always recommend our users to improve the protection of their account and prevent attempts of unauthorized access with 2FA protection.

To protect your account with 2FA you need to:
  • Download the "Google Authenticator" app on your device.
  • Once you have downloaded the app, go to your Bitcoin Store Profile and click on "Security and Login".
  • Activate 2FA protection and follow the setup instructions.

After successful activation, each time you log in to the Bitcoin Store, you will also need to enter the code from the Google Authenticator application from your mobile phone in order to access your account.

Important: If you have lost your mobile phone or deleted the Google Authenticator application, you will no longer be able to access your Bitcoin Store account.

In order to restore access to your account, please send us an e-mail to info@bitcoin-store.hr with your personal information, the balance of the Bitcoin Store Wallet account, and a selfie picture with an ID card.

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How to verify the user account?

By verifying your Bitcoin Store account, you gain additional benefits for trading cryptocurrencies.

Benefits include:
  • a guaranteed exchange rate when buying and selling cryptocurrencies
  • instant transactions
  • an unlimited trading limit

Verified users also have the option of depositing and storing funds (HRK, EUR) directly on the Bitcoin Store Wallet.

The Bitcoin Store uses an external SumSub server for verification, through which the user's identity is verified and verified.

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How to receive cryptocurrencies on Bitcoin Store Wallet?

You can receive more than 130 cryptocurrencies on your Bitcoin Store Wallet. To transfer cryptocurrencies from another wallet to Bitcoin Store Wallet follow these steps:

  1. Log in to your Bitcoin Store account and click on the Bitcoin Store Wallet.
  2. Click on Deposit.
  3. Select the cryptocurrency you want to receive.
  4. Enter the quantity you want to deposit.
  5. A window with the QR code, deposit address, and the amount of crypto will appear.
  6. After sending the cryptocurrency from your wallet, click "Confirm payment".
  7. The cryptocurrency will be available on your Bitcoin Store Wallet within an hour.

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What is the minimum age for using the Bitcoin Store?

In order to open a Bitcoin Store account and trade cryptocurrencies, you have to be at least 18 or older. Every registered user must verify the account. During the verification process, the user must provide an ID or other personal document to prove the identity and age.

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How to send cryptocurrencies from Bitcoin Store Wallet?

You can easily send all your cryptocurrencies bought on the Bitcoin Store platform to any other wallet. All you need is to enter the address of the wallet you would like to send the cryptocurrencies to.

Steps to send cryptocurrencies from Bitcoin Store Wallet to another wallet:

  1. Log in to your Bitcoin Store account and click on the Bitcoin Store Wallet (your cryptocurrency balance will be displayed there).
  2. Click on the cryptocurrency and select Send.
  3. Enter the deposit address of your digital wallet (*make sure that your wallet address is correct. cryptocurrency transfers can+t be canceled or revoked).
  4. Enter the amount of cryptocurrency you want to send.
  5. Confirm the transaction on your Bitcoin Store Wallet and your Email address (*Bitcoin Store will send you a confirmation mail to your Email).

*Note - For transfers of cryptocurrencies to personal wallets, it is necessary to pay a withdrawal fee. The fee will be shown to you in the process.

You can view cryptocurrency withdrawal fees here.

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What is Bitcoin Store Discount code and can I use it?

Users of the Bitcoin Store platform can receive Discount Code as part of Bitcoin Store marketing promotions.

The discount refers to the discount on the fees for a single transaction.

You can use the code when making a purchase or sale of cryptocurrencies on our website.

When you receive the Discount Code simply enter the code in the provided field. Once you enter the code, the discount will be applied automatically.

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What is the commission/fee when buying or selling cryptocurrencies?

The Bitcoin Store does not charge a commission when buying or selling cryptocurrencies. 

Cryptocurrencies can be bought or sold only at their buying or selling rate.

The Bitcoin store exchange rate can vary by 1% to 5% compared to the rates of world cryptocurrency exchanges.

When selling cryptocurrencies and withdrawing FIAT, Bitcoin Store will send you the amount only in HRK (Croatian Kuna).

Check the current exchange rate for transactions via bank transfers here.

For the conversion of Euro into Kuna, Bitcoin Store uses the CNB (Croatian National Bank) middle exchange rate. The exchange rate may change due to the required quantity when placing an order.

The exchange rate for non-cash transactions is more favorable than the exchange rate for cash transactions due to the cost of cash handling.

The exchange rate for cash transactions is visible in exchange offices and it changes in real-time.

You can also get the exchange rate for non-cash transactions in Bitcoin Store exchange offices if you tell our staff specifically that you want to make a bank payment or withdrawal.

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What is the average transaction processing time?

Payment made by bank account, internet, and mobile banking or payment slip can take up to 1 working day. Usually, it takes about 3 hours to receive your payment, but the processing time will mostly depend on your bank.

The Bitcoin Store has an account in Podravska bank. If you also have an account in Podravska bank or you make a payment in Podravska bank, your transaction will be processed immediately.

The speed of deposit or withdrawal of cryptocurrencies depends on:
  • the blockchain network (through which cryptocurrencies are transferred)
  • traffic in the network (number of transactions in a single network)
  • type of wallets used for sending the cryptocurrencies

It takes approximately an hour (after the transaction) for cryptocurrencies to be visible on your wallet.

Cryptocurrency buying and selling process via the Bitcoin Store Wallet is instant for verified users.

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What payment methods do you support?

Bitcoin store supports buying/selling cryptocurrencies via:

  • Bank transfer (SEPA bank transfer)
  • Cash payment
  • Internet and mobile banking
  • Transferwise, Revolut

*Note - entering “Reference number” within the Reference field is mandatory.

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Why is Bitcoin Store a safe and reliable cryptocurrency trading platform?

Bitcoin Store is a safe and regulated platform for buying, selling, or storing cryptocurrencies. It was founded in 2013, and since then it has been operating in Croatia and across Europe.

The protection of all users and their assets is our number one priority, which is why we apply the highest security and KYC standards and operate in accordance with all laws and financial regulations.

Digital Assets d.o.o. is the company that owns the Bitcoin Store platform and brand. The company complies with all laws of the Republic of Croatia and the European Union and is licensed to provide cryptocurrency trading services.

As a licensed and regulated cryptocurrency exchange Digital Assets d.o.o. has implemented a set of regulatory requirements in relation to anti-money laundering and combating the financing of terrorism (AML/CFT).

6 reasons why Bitcoin Store is a safe and reliable crypto trading platform:
  • The most favorable exchange rate for selling/buying cryptocurrencies
  • Offering more than 130 cryptocurrencies for trading
  • More than 50,000 satisfied users and customers
  • A simple platform for beginners in investing or trading cryptocurrencies
  • Physical stores in Zagreb and Split
  • Cryptocurrency trading app available on iOS and Android

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Cryptocurrency trading

Where can I check the current cryptocurrency exchange rate?

You can check the real-time cryptocurrency exchange rate (24/7) by clicking on the Prices page on the official Bitcoin Store website.
The exchange rate is updated every second following global markets, so you can get an instant insight into the price ratio of BTC / EUR and other cryptocurrencies.
The buying or selling rate will be specified during the cryptocurrency buying - selling process.
Link copied

Can I buy cryptocurrencies via the company?

Yes. You can buy cryptocurrencies on the Bitcoin Store platform via the company. To do that you need to register on the Bitcoin Store platform as a Business account.

You can start trading cryptocurrencies as a company only after the account was verified by a person authorized to represent the company.

Link copied

How to buy cryptocurrency?

On the Bitcoin Store platform, you can easily buy more than 130 cryptocurrencies at the current exchange rate and with the lowest commission.

First, you need to create and verify your account on the Bitcoin Store cryptocurrency trading platform to get full access.

After successful verification, you can make a deposit (in HRK or EUR) to your Bitcoin Store Wallet.

Supported payment methods for deposit are:
  • internet or mobile banking
  • bank transfer
  • payment slip
  • cash payment in Bitcoin Store exchange offices

Once we receive your payment, funds to purchase cryptocurrencies will be available on your Bitcoin Store Wallet and you can start purchasing cryptocurrencies.

Link copied

How to sell cryptocurrency?

On the Bitcoin Store platform, you can easily sell more than 130 cryptocurrencies from our offer at the current exchange rate.

You can instantly sell cryptocurrencies that are stored on your Bitcoin Store Wallet.

Cryptocurrency stored on personal wallets such as Exodus, TrustWallet, Ledger, Treasury, etc., or on various trading platforms must be transferred to your Bitcoin Store Wallet before selling.

Once the transfer is successful you can sell your cryptocurrency. You can withdraw the funds directly to your bank account or keep them on your Bitcoin Store Wallet and use them for future cryptocurrency purchases.

Link copied

What is Bitcoin Store Discount code and can I use it?

Users of the Bitcoin Store platform can receive Discount Code as part of Bitcoin Store marketing promotions.

The discount refers to the discount on the fees for a single transaction.

You can use the code when making a purchase or sale of cryptocurrencies on our website.

When you receive the Discount Code simply enter the code in the provided field. Once you enter the code, the discount will be applied automatically.

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What is a guaranteed exchange rate and how to get it?

Every verified user of the Bitcoin Store platform has a guaranteed exchange rate for buying and selling cryptocurrencies.

As a verified user, when you request to buy or sell cryptocurrencies, after entering the preferred amount, you will be shown the current exchange rate. Your transaction will be instantly processed at that exact rate after you confirm it.

Users who are not registered or verified on the Bitcoin Store platform will receive the exchange rate for buying crypto only after payment was successfully received. The same rules apply when selling cryptocurrencies. The user will get the rate after the cryptocurrency transfer was completed.

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What is the commission/fee when buying or selling cryptocurrencies?

The Bitcoin Store does not charge a commission when buying or selling cryptocurrencies. 

Cryptocurrencies can be bought or sold only at their buying or selling rate.

The Bitcoin store exchange rate can vary by 1% to 5% compared to the rates of world cryptocurrency exchanges.

When selling cryptocurrencies and withdrawing FIAT, Bitcoin Store will send you the amount only in HRK (Croatian Kuna).

Check the current exchange rate for transactions via bank transfers here.

For the conversion of Euro into Kuna, Bitcoin Store uses the CNB (Croatian National Bank) middle exchange rate. The exchange rate may change due to the required quantity when placing an order.

The exchange rate for non-cash transactions is more favorable than the exchange rate for cash transactions due to the cost of cash handling.

The exchange rate for cash transactions is visible in exchange offices and it changes in real-time.

You can also get the exchange rate for non-cash transactions in Bitcoin Store exchange offices if you tell our staff specifically that you want to make a bank payment or withdrawal.

Link copied

What is the average transaction processing time?

Payment made by bank account, internet, and mobile banking or payment slip can take up to 1 working day. Usually, it takes about 3 hours to receive your payment, but the processing time will mostly depend on your bank.

The Bitcoin Store has an account in Podravska bank. If you also have an account in Podravska bank or you make a payment in Podravska bank, your transaction will be processed immediately.

The speed of deposit or withdrawal of cryptocurrencies depends on:
  • the blockchain network (through which cryptocurrencies are transferred)
  • traffic in the network (number of transactions in a single network)
  • type of wallets used for sending the cryptocurrencies

It takes approximately an hour (after the transaction) for cryptocurrencies to be visible on your wallet.

Cryptocurrency buying and selling process via the Bitcoin Store Wallet is instant for verified users.

Link copied

What payment methods do you support?

Bitcoin store supports buying/selling cryptocurrencies via:

  • Bank transfer (SEPA bank transfer)
  • Cash payment
  • Internet and mobile banking
  • Transferwise, Revolut

*Note - entering “Reference number” within the Reference field is mandatory.

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What cryptocurrencies can I buy or sell on the Bitcoin Store platform?

You can buy BitcoinEthereumLitecoinRippleCardanoDogeCoinPolkadot and other cryptocurrencies, including altcoins and DeFi tokens. 

Currently, you can find more than 130 cryptocurrencies in the offer, with which you can trade at the current exchange rate and without additional fees.

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What determines the increase or decrease of cryptocurrency prices?

There are several factors that determine the price of a cryptocurrency:
  • the amount of a particular cryptocurrency in circulation
  • supply and demand
  • availability on crypto exchanges exchanges
  • the technology that drives the cryptocurrency
  • political regulations, state laws
  • the level of mass adoption of a particular cryptocurrency

Some cryptocurrencies, for example, will never reach the value of Bitcoin. The reason for this is the total amount of coins in circulation. Some cryptocurrencies have more than 100 billion coins in circulation. A large amount of coins in circulation usually means that the price of a single coin goes around €1.

However, this doesn’t mean that investors can’t take profits out of these cryptocurrencies. As the entire cryptocurrency market grows, so do all other cryptocurrencies. If the market grows, the initial price of €1 can reach €2.

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What is the cheapest cryptocurrency?

The value of cryptocurrencies depends on many factors and it is important to emphasize that the difference between "cheap" and "expensive" cryptocurrencies primarily refers to the total number of certain cryptocurrencies in circulation.

Just because a cryptocurrency is cheap doesn’t necessarily mean it will ever reach the price of Bitcoin.

Market conditions also dictate the price of all cryptocurrencies.

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Exchange offices

Where can I buy or sell cryptocurrencies in Split?

You can buy or sell cryptocurrencies in the Bitcoin Store exchange office in Split at the address: Ulica Hrvatske Mornarice 1C.

Working hours:
  • Monday-Friday 08:00 - 20:00
  • Saturday 08:00 - 14:00

In the Bitcoin Store exchange office in Split, you can buy or sell cryptocurrencies for cash, and you can seek help from professional staff.

Registered Bitcoin Store platform users can visit any Bitcoin Store physical exchange office and deposit cash on their Bitcoin Store Wallet. The deposited amount will be visible instantly.

More information about our physical stores can be found at this link.

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Where can I buy or sell cryptocurrencies in Zagreb?

You can buy or sell cryptocurrencies in the Bitcoin Store exchange offices at two locations in Zagreb.

In Bitcoin Store exchange offices you can buy or sell cryptocurrencies for cash, and you can seek help from professional staff.

Registered Bitcoin Store platform users can visit any Bitcoin Store physical exchange office and deposit cash on their Bitcoin Store Wallet. The paid amount will be visible instantly.

Location 1: Bitcoin Store exchange office - City Center One East, Slavonska avenija 11d
Working hours: 

Mon-Sun 10:00 - 20:00

Location 2
: Partner exchange office - Vlaška ul. 21, Zagreb
Working hours:
Mon-Sat 08:00 - 21:00 

Sun 08:00 - 18:00


More information about our physical stores can be found at this link.

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Where can I buy or sell cryptocurrencies in Rijeka?

You can buy or sell cryptocurrencies in the Bitcoin Store exchange office in Rijeka. 

Address: Ul. Milana Smokvine Tvrdog 2

Working hours:
Monday-Friday 10:00 - 18:00
Saturday 10:00 - 14:00

In the Bitcoin Store exchange office in Rijeka, you can buy or sell cryptocurrencies for cash, and you can seek help from professional staff.

Registered Bitcoin Store platform users can visit any Bitcoin Store physical exchange office and deposit cash on their Bitcoin Store Wallet. The deposited amount will be visible instantly.

More information about our physical stores can be found at this link.
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Do you offer hardware wallets?

Yes. Bitcoin Store offers the most reliable hardware wallets for secure cryptocurrency storage:
  • Trezor hardware wallet
  • Ledger hardware wallet

Hardware wallets are available exclusively at Bitcoin Store exchange offices.

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How to make a cash deposit on Bitcoin Store Wallet?

In Bitcoin Store branches in ZagrebRijeka and Split, you can make a cash deposit to your Bitcoin Store Wallet without additional fees.
The amount will be immediately visible and available for purchase of cryptocurrencies.
This service is available to all registered and verified Bitcoin Store users.
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Do you offer consulting services in Bitcoin Store?

Yes. Bitcoin Store offers consulting services. If you are a beginner in cryptocurrencies, or you want to find out more about the functionality of the Bitcoin Store platform, you can book an appointment at one of our exchange offices.

Our professional staff will be available for any possible questions.

*Note - Bitcoin Store is not an investment advisory company and as such is not authorized to provide financial advice. Our opinions and forecasts cannot be the basis for investment. We always recommend conducting your own due diligence before making any investment decisions.

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What do I need in order to buy or sell cryptocurrency with cash?

If you want to buy a cryptocurrency with cash in the Bitcoin Store exchange office, you need to prepare:
  • money for payment (cash in HRK).
  • address of the wallet where the purchased cryptocurrency will be sent (it is recommended to have wallet address in digital form, e.g. QR code).

*Note - All transactions from HRK 15000.00 and larger require identity confirmation in the exchange office (via ID card).

If you want to sell cryptocurrencies for cash in the Bitcoin Store exchange office, you need to prepare:
  • a wallet where your cryptocurrencies are stored.
  • at the moment of selling, you need to send the cryptocurrency to the address given to you by a store employee.

The cash will be paid out upon successful receipt of the cryptocurrency.

Link copied

What is the minimum age for using the Bitcoin Store?

In order to open a Bitcoin Store account and trade cryptocurrencies, you have to be at least 18 or older. Every registered user must verify the account. During the verification process, the user must provide an ID or other personal document to prove the identity and age.

Link copied

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